> For the complete documentation index, see [llms.txt](https://laernos.gitbook.io/ps-moderator-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://laernos.gitbook.io/ps-moderator-guide/systems/support-ticket/behavior-style.md).

# Behavior Style

Your behavior style and mood are of great importance in support tickets, as you represent the server in your conversations.

* Writing in all caps should be avoided.
* Attention should be paid to punctuation marks.
* A positive attitude should be maintained.

## Do's and Don't

### Conversation Message

> You should be as polite as possible in your messages.

<div align="left"><img src="/files/-MeNkYVMBW8Q7fnWjn3e" alt="❌Wrong"></div>

<div align="left"><img src="/files/-MeNlBMGGPOyRpJ19Vrj" alt="✔️Right"></div>

### Answering Question

> When answering questions, you should speak in a clear and understandable language.

<div align="left"><img src="/files/-MeNmmaKqptvYvdlGgjO" alt="❌Wrong"></div>

<div align="left"><img src="/files/-MeNmsw_bKSq9mp3tfF4" alt="✔️Right"></div>

### Responding to Rudeness

* Do not stoop to the level of someone who swears at you, **BE PROUD**.

<div align="left"><img src="/files/-MeNokNT2q8hCV7tR200" alt="❌Wrong"></div>

<div align="left"><img src="/files/-MeNnoYUxloDOcaw9E9O" alt="✔️Right"></div>