Behavior Style
Last updated
Last updated
Your behavior style and mood are of great importance in support tickets, as you represent the server in your conversations.
Writing in all caps should be avoided.
Attention should be paid to punctuation marks.
A positive attitude should be maintained.
You should be as polite as possible in your messages.
When answering questions, you should speak in a clear and understandable language.
Do not stoop to the level of someone who swears at you, BE PROUD.
