Behavior Style
Your behavior style and mood are of great importance in support tickets, as you represent the server in your conversations.
Writing in all caps should be avoided.
Attention should be paid to punctuation marks.
A positive attitude should be maintained.
Do's and Don't
Conversation Message
You should be as polite as possible in your messages.
Answering Question
When answering questions, you should speak in a clear and understandable language.
Responding to Rudeness
Do not stoop to the level of someone who swears at you, BE PROUD.
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